they give me a contract that i dont know about

i was giving a phone contract that i am not awe of when i call the call center they tell me its been Escalated to the Admin department and i was told i will get a call with in 24 to 48 hours but no respond for for about 3 weeks i called them again early this month yet am still waiting for a call. am even thinking of not paying my edgars account cause now when i receive calls on my phone i never know who is calling me cause am on there contract therefore it does not show my incoming calls number they all show private. this is so frustrating cause i miss most of my calls and i cant call any of those numbers back cause they all showing me private number. the edgars will never get paid until they fix this <br>