1 reviews | Active since Dec 2015
They Don't give a **** about the client,only money
I bought Guerlain lipstick (kiss kiss) @ Tygervalley Red square in October,I used the lipstick for 2weeks and realised everytime I put it on my lips is dry and my skin come of because of the dryness,at the time I was also using the Mac brand which was a other colour and nothing is happening if I uses mac.so one wensday I went to the store using the lipstick and approached the Guerlain consultant I showed her my lips,and she asked me if I still has my proof of purchase I said to her no,she said ok she will speak to the Guerlain Rep which will be attending the store the friday.i waited for a month no feedback.i November I went again and the Guerlain consultant was off.The branch manager assist me.i explained she asked me to leave the lipstick she will follow up with the rep.3days after the branch manager called me saying \ I am sorry but unfortunately the GUERLAIN REP said we cannot help u
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***