1 reviews | Active since Aug 2015
they do not want to ferund me
I went into the wonder boom Branch to pay mi account when I got there told the lady how much I have to pay , she told me I have to pay more than I want to pay to close mi account. I told her to call their head office she did not she made me pay more. after the payment she charged me more now they have to refund me they want lot of things ma back statement and copy . now I have to take a taxi to the close fnb branch , have to pay for that statement and the problem was coursed by the lady now I'm the one who has to surfer and I need that cash to pay mi Markham's account before the 7 or mi account Wilbe in areas. I Even spoke to some people from their head office after the problem but they sand me back t the store on the 31-o7-15 then they said they will call me they never did till today.
Our attempt to contact you at 03:43 PM was unsuccessful.
Thank you for raising your concerns with us. Please note the documents are required so the credit balance may be refunded. You don't need to visit the store. Kindly send a letter requesting a credit balance, your ID copy and a three months bank statement. You may email them at *** or ***. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 03:43 PM was unsuccessful.
Thank you for raising your concerns with us. Please note the documents are required so the credit balance may be refunded. You don't need to visit the store. Kindly send a letter requesting a credit balance, your ID copy and a three months bank statement. You may email them at *** or ***. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***