They can't find my phone!

I just knew when I was purchasing a phone from Edgar's I'd have issues.The phone started malfunction from 3rd month. From memory issues to charging issues. I took it in for repairs at the Blue Route branch. I got a sms 2 week later to say the job is done and I can't collect. When we got there they couldn't find the phone! The one who was assisting us just left to go on lunch. The employee who helped us after that said he will phone me "when they find the phone"!!!!! One week later... No communication. You can call till you blue in the face too they will not pick that phone up