They can't close my account even though it's paid off

<p>I hate Edgars now, honestly I hate them!! Im been trying to close my account since March this year, yes since March with no luck. I went in the to Somerset West Mall's Edgars store and paid off my account to balance of 0, and asked them to close my account. The clerk at customer service was struggling and then after say 20minutes told me there is some cellphone account or department also open on my account and that needed to be closed first, but there's no outstanding balance. Well I don't know how that happened I never brought a cellphone on my Edgars account, I only may have brought airtime years way back, but anyway I said fine please just cancel that then, so I sat, waited and waited, later I asked her what's taking so long, answer: she can't get through to them. Im sitting there with my 19 month old baby and its now been an hour and a half. So another 30 minutes went by and still no luck, my baby was getting very unsettling and I told he I have to go I honestly can't sit another minute, but she must please make sure this get cancelled. Then April come and what I get a bill for R66 for club members fee, what my account is closed?? So I fone in, and to my surprise it wasn't, and again being told I must first close this other thing on my account with a different number so phone them by the 4th time I got through and canceled it. Phone back Edgars accounts and now no they sorry I must first pay the R66 on my account - really I did not want that. I said I'm not paying them another cent!!! And I mean it. The guy on the phone promised me that his supervisor will phone me back, well im still waiting, and I have phone them twice already, no luck can't help me. So what do I do, go back to the store again and waste another 2hours plus of my time? I feel like screaming and shouting and making a big scene at every Edgars store I can find in Cape Town area, but I'm not paying them another cent of my money, you have *****ing enough money from me already thank you, no more! #Edgarssucks #hateEdgars Edgars Edgars Club Edgars Stores Edgars Mobile @EdgarsFashion @EdgarsFashions</p>