1 reviews | Active since Sept 2015
They cal it customer service for a reason
I received two jeans as gifts for my birthday which both were from edgars.<br> Both being gifts had the tags with the prices on it but no receipt<br> <br> I took it to return at the greenstone mall in edenvale.<br> According to the staff and the manager.....<br> The one jeans I could not return cause they do not keep the \Kelso petite"jeans.<br> So I need to go see which store keeps ot and go and exchange at that particular store. Which I see as inappropriate seeing that it is one group?<br> The 2nd pair had a tag woth the price showing R299. But the staff says she does not know how much paid for the jeans so she will have to opt it for R199 which is the price that it is now marker at. Really can they not see it was marked for R299. """
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, the price the item was sold at that day and also to check whether the item is still within the 30 day warranty.
We apologise for the overall experience. But if the store manager uses his discretion to exchange, the items needs to be exchanged according to the current systems price.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, the price the item was sold at that day and also to check whether the item is still within the 30 day warranty.
We apologise for the overall experience. But if the store manager uses his discretion to exchange, the items needs to be exchanged according to the current systems price.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***