ZD
Zaheer D

1 reviews | Active since Apr 2012

14 Oct 2016, 14:44

They are Charging me for having CREDIT BALANCE

<p>I am furiated with Edgars. When I went into the store towards the end of September to purchase some tshirts which I wanted to pay cash, the lady at the front desk asked to swipe my card so that i would get points for purchase... and told me about the new agreement that they will charge us R22.80 for having a DEBIT balance. Since Edgars owed me R4.16 for the past year I had told her would this get charged on me as then I would carry on paying cash.</p> <p>She made me sign the Terms and Conditions which states ... only pay DEBIT balance. She then swipes my card for the purchase informing me this is only for points.</p> <p>Now 14 October I get an email that Edgars are charging me R22.80 Service fee plus R9.88 service fee (end of September partly) based on the fact that when this Edgars Employee mis-informed me and also swiped my card knowing i wanted to pay cash would cause me to move from CREDIT (i.e. Edgars OWES me money) to DEBIT... and then CONVENIENTLY Edgars charges me R22.80 in October... so now I am CONVENIENTLY DEBIT BALANCE and owe them... THIS IS WRONG... you guys are *****ing from he honest... and well... the rest i cannot say.</p> <p> </p> <p>Please rectify immediately, I will not be paying for a service fee that should ONLY be levied if you a DEBIT balance.... I had and have a CREDIT balance... why dont you charge me Interest on R4 owing me since Last year...???</p> <p>Why???</p> <p> </p> <p>Disgusting!</p>

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Replies (2)
Edgars
Edgars's reply15 Oct 2016, 09:38
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
***

ZD
Zaheer D's update21 Oct 2016, 09:15
Reviewer Update

The service fee has been reversed, however to date no one has called me back with reference to it.

The consultant had told me they would contact me in 48 hours (19.10.2016) however no one ever did contact me.

I called them today 21.10.2016 to follow up and I see the Service Fee has been reversed.

Thanks for keeping me in the Loop! (Sarcasm).

I do commend the fast turnaround time, however very disappointed in no one keeping in touch with me on the status of MY account as promised, further the tone of consultants needs to be looked into... you guys need to get some Customer relations training for them...