There's nothing we can do, said the manager and her cashiers

I have never experienced such bad customer service in my life. On Saturday 29 July 2023 at Edgars Waterfall mall in Rustenburg. They don't have good network coverage in their store and claim not to have wifi in this day and age according to the manager but the cashier said they have wifi but its for management only. I entered the store round about 11, selected the items I wanted, when I got to the cashier, I told her I want to use pay just now facility. She then asked me to open the app which took some time to open, at some point we managed to get all the way to pay first installment but she said I shouldn't pay cause it won't go through on her side. She left me alone and opened another till n continued helping other customers without asking me or putting any effort into seeing how we can sort out the payment. I than asked to speak to the manager who told me there's nothing she can do unfortunately and asked one of the floor ladies to accompany me to cosmetic till, she could not take me there herself as the manager. The floor lady did not quite understand what was the problem, upon our arrival at the cosmetic till, the cashier complained about a customer being sent to her, she helped me while mourning. The manager and the cashier care very little about customers. You would swear they doing us a favor. After hours of them not knowing what to do, I left the store at 15h30 without my goods. Very disappointed and mistreated by the staff of Edgars Waterfall Mall in Rustenburg.