1 reviews | Active since Dec 2015
Theives
<p>Can someone please help me !!!!!!!!!!!!!!!!!!!!!</p> <p>I have not used an Edgars account in over a year, I recently get a bill for some Mobile content services</p> <p>When queried, they advised that it will be cancelled and refunded</p> <p>I would like to cancel my account but the refund needs to be processed first. Since the 26 September I been contacting the the Mobile Content call and receiving references and promises but still no refund</p> <p>26/09/2016 - REF# EDRF- 160926 - ********** </p> <p>30/09/2016 – REF#EDRF – 160930 - ********** </p> <p>10/10/2016 – REF#EDRF – 161010 - ********** </p> <p>13/10/2016 – REF#EDRF – 161013 – ********** </p> <p>18/10/2016 – REF#EDRF – 161018 – ********** </p> <p>I contacted the mobile content service call center on Friday 28/10/2016 and spoke to Surprise who confirmed that the refund will be processed.</p> <p>I have spoken to Mashudu now who advised that she cant view any details,</p> <p>Nothing has been done so far, can someone please help me to resolve this as Edgars wants to hand the account over for non payment and this is effecting my credit rating</p> <p>This is Absolutely ********* and frustrating, please please please help</p> <p> </p> <p> </p>
The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please be advised we are currently liaising with RMCS and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please be advised we are currently liaising with RMCS and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
