Theft of watch by edgars staff

Hi

I had bought a Guess watch with a white rubber wrist band and blue face a few years ago from Edgars.we paid about R2500.00. A year later the watch was returned to Edgars for fixing as it had stopped working.A year after that I then brought the watch in as it had the same problem. The warranty was over and i brought the watch in for the same problem. I had not received a call from Edgars after they had now had the watch for more than 6 months, and during this time Edgars had changed ownership.when I did approach them,I was assisted back then by a perosn with the name of Wimpy who advised that the service provider who had the watch was not answering the phone and thus offered me a choice between 3 other guess watches which were cheaper than the one I had bought and nowhere near the same looking watch.i eventually chose one but told him to please try and get me the white band watch I had given in. A Few months later the watch Wimpy (from the Sandton city branch) had stopped working and I approached Wimpy who took the watch in (silver metal banded guess watch) for fixing. A few months later when I approached Edgars sandton I was assisted by Nwati who advised that she will contact Wimpy about the silver watch and revert to me.this did not happen.i approached sandton city branch yet again and was assisted by Thabo and Wanita but still no feedback on the watch.each time I approached the people mentioned in this complaint they advised that they will revert.the only edgars employee that reverted was Thabo (once) and after telling him and Wanita that I am going to complain about this,my messages on whatsap to them was ignored. This has been a most terrible experience with such a big wellknown retail store where 4 so called manages could not assist,or respond to me or return calls like they promised. I have subsequently closed my edgars account due to their incapability of assisting and their negligence of providing good customer service which is what edgars motto is,I assume.i would prefer now that a senior person contact me wrt the watch as I have had to explain this story to almost 7 people in the edgars sandton city store but to no avail.i view this as theft of a customer's watch and would like the watch back as edgars is now sitting with my watch/money. I hope this email reaches someone with the capability of assisting and providing me with a positive solution.