NM
NYAMURAVHA M

1 reviews | Active since May 2014

13 Sept 2018, 12:00

Theft of my Watch by Edgars Mall of AFRICA

I took my Guess watch worth R3000 to Edgars Mall of Africa in December 2017 , 9 Months later the Watch has not been repaired or returned to me. I have gone to ask for my watch to be returned Over 10 Times. Service Manager Selby promised I would have my watch back in a few days over 2 months ago. I suspect Theft and will soon open a case against the store management. I have been more than patient they have deprived me 9 Months of using my watch. This is about to be a matter between Edgars and the small claims court if my watch is not returned by Tuesday next week

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Replies (1)
Edgars
Edgars's reply15 Sept 2018, 10:40
Official

Thank you bring this matter to our attention. Please be advised we have escalated your query to management for intervention and feedback will be provided to you.

We would like to apologize for all the inconveniences caused.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team