SN
SIVASUNKRAN N

1 reviews | Active since Jan 2013

31 Aug 2015, 18:51

The worst retail store ever

It's an absolute curse walking into Bayside Edgars , there are never any staff to help, I walked around the store today to count staff including staff at the tills and excluding security and there were five in total, for half an hour , two out a maximum of till operators were there whilst the queue started to build up. at month end you would think you would find management out and about but you will never find management and no one to help on the floor. Without variety and styles that seem to the leftovers of the big stores , it is an absolute disgrace that this store is the only edgars servicing the area that has the greatest growth in the whole of the country. Edgar's needs a wake up call cos it sucks to shop at this store and it is truly becoming as bad as a store out of Zimbabwe, no stock and poor service . This store should just close its doors cos it is just an embarassment to the Edgar's image. Not to mention that the till operator forgot to take the security tag off and for my bag to beep at the door and the security guard decides to take her time and write the entire information of the transaction on the palm of her hand .

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Replies (1)
Edgars
Edgars's reply03 Sept 2015, 11:00
Official
Hello sivnaidu,

Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us improve on our short comings. Please be advised we have referred this query to management to address. It is our daily mandate to make certain that our customers have an excellent shopping experience and they leave the store satisfied, It is with great displeasure to hear that was not the case We assure you corrective measures will be taken to avoid the re-occurrence of this nature.

The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience
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Best regards,