1 reviews | Active since Jun 2017
The worst quality and most embarrassing day all because of Edgars
<p>I bought a brand spanking new sleeveless jacket from Edgars Forrest Hill for R700 on Friday for a meeting which I have to attend on Monday (today). The jacket has steel punch buttons and a zip. After I have zipped up the zip, I noticed 2 of the four punch buttons are missing and left a hole in the jacket which I bought brand spanking new. I didn't see the condition of were in that state. I cannot condone the embarrassment which I suffered and when I am going to exchange it for a new one, it will be the last time I will ever visit an Edgars store in my lifetime. I am very very unhappy of the quality and condition of clothes Edgars sells as "brand new". </p>
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the defected item bought at our Edgards Forest Hill store.
Please be advised your query is referred to the stores management team to address and resolve your query. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the defected item bought at our Edgards Forest Hill store.
Please be advised your query is referred to the stores management team to address and resolve your query. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***