1 reviews | Active since May 2015
The worst online shopping experience ever!
<p>Received my order today, not only was three items the completely wrong size (than ordered), one item wasn't even in my parcel, despite being charged for it!!! I am extremely upset! I used the online shopping tool, beacuse I do not have the time to go into the shop - now, I HAVE to, to exchange all the items that are the incorrect size and having to prove that an item was not included - what a schlep! Poor service Edgards, EXTREMELY poor service...</p>
Thank you for bringing this matter to our attention Please accept our sincere apologies for the frustrations caused with the online order. We have escalated the matter to our e-commerce team regarding the missing item and feedback will be provided to you .In the meantime please exchange the items at your local branch for the correct sizes .
***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention Please accept our sincere apologies for the frustrations caused with the online order. We have escalated the matter to our e-commerce team regarding the missing item and feedback will be provided to you .In the meantime please exchange the items at your local branch for the correct sizes .
***/GO
Kind regards
The Edcon Customer Experience Team
Lerato from your e-commerce team has been in contact with me and asked me to go into a store to exchange the items that was the incorrect sizes; and assured me that I will be reimbursed for the item that was not delivered. A week after, I send her an email indicating that the reversal for that one item has not been done. It is now 2 weeks later and still I have not been reimbursed. Bad service...:(
Lerato from your e-commerce team has been in contact with me and asked me to go into a store to exchange the items that was the incorrect sizes; and assured me that I will be reimbursed for the item that was not delivered. A week after, I send her an email indicating that the reversal for that one item has not been done. It is now 2 weeks later and still I have not been reimbursed. Bad service...:(