LM
Lethabo M

1 reviews | Active since Sept 2016

20 Dec 2016, 07:53

The worst online service on earth!

<p>I placed and paid for an order online on 12/12/2016 which was supposed to be delivered in 2-3 days. 7 days later (19/12/2016) I call the call center and am given a number for Fast and Furious couriers to call (which shouldn't be my responsibility either). To my surprise the EFC number, I'm told, is not on the couriers system. I call Edgars back and I'm told, no, it's not FnF but Nucleus! I don't care who the courier is, I paid into Edgars' account and I want my order!</p> <p> </p> <p>I purposely ordered on the date to get a friend from Germiston to travel to KZN with the gift over the weekend. Now I have seriously inconvenienced a friend who is still waiting for the order so they can take it with to KZN! What pitiable service! </p> <p>It's Tuesday, and I have yet to hear anything at all from Edgars.....</p> <p> </p> <p>Terrible, terrible service! Appalling!</p>

0
Replies (2)
Edgars
Edgars's reply22 Dec 2016, 12:13
Official

We sincerely apologize for the late response due to our site being offline. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

LM
Lethabo M's update12 Jan 2017, 07:59
Reviewer Update

Customer experience team

Seems your apologies were just lip service. No one has "reverted back to me"with feedback, and my order is still not delivered!

Seriously? This is how you treat customers?