HG
Hannes G

1 reviews | Active since Feb 2015

01 Feb 2015, 14:37

The worst Edgars in the Country

I went to the store to purchase a pair of demins. There was only on pair available on the shelf in my size and in the style that I liked. I wanted some assistance so that some one could maybe look in the storeroom to see if there was more stock available. Firstly there was no assistants on floor. The tills was poorly manned and the ques were long so I tried the customer services desk. This was also poorly manned with only two assistants attending. I tried once more to find an assistant on the floor...with no luck. I then went into the back office were Mildred Nkosi was sitting. I asked her if she could assist by just getting me somebody to help me. Her attitude was I work in fragrance and this is not my problem ....something which she clearly expressed. She then furthermore ignored me and continued with her work on the computer whilst I was standing looking at her for an answer. Her attitude was shocking. She expressed no interest in helping. Her people skills is non existing. She is rude. She lacks customer service and should not be working in the service industry. She should not be working whatsoever. I will in future tell anyone willing to listen how bad the Edgars service is.

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Replies (1)
Edgars
Edgars's reply04 Feb 2015, 10:46
Official
Hello Concerned Consum,

We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers, thus the manager was notified of this query and displinary measures will be taken against Mildrad. It our daily mandate to make for certain that all customers leave the store assisted and satisfied, hence all matters raised on this query will be addressed accordingly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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