The worst customer service ever!!

I would never advise anyone to get an Edgars account ever! The people that are now runny the accounts department are a bunch of *******!!! I settled and cancelled my account in February this year and the following day received an email confirmation about my application to cancel. But the account was never closed and they kept on charging me a service fee every month since for an account I don’t even use!!! So I called them and asked them why my account was not cancelled and obviously did not have an answer…firstly it’s because they are not doing their job and secondly how the hell does it take 32 days to close an account??? Not one of the other companies take that long to close an account so why??? I was then told that my balance would be changed to R0 and the account to be closed but 2 days ago received an email saying I need to settle my balance before the account is closed which I will not do because I already settled my account in February just minute before cancelling my account. Just watch out for these ******* please people.