BS
Brumilda S
1 reviews | Active since Jun 2013
28 May 2015, 16:21
The worst Customer Service Ever
Went into the store happy has can be<br> to be put down by one person who don't have the brains to deal with <br> a customer that buys for thousands of rand's <br> <br> always when i go to the store i pay with my husbands bank card or edgers card<br> witch no one before ever told me i cant do it or cant buy<br> that lady by that place Bernie tell me i cant buy because she feels i cant do it anymore<br> its not my problem that none of their staff ever told me i cant buy there<br> <br> my husband will be closing both Edgers and Jet account .<br> <br> she made me feel like a theft never again will i go there<br> <br> you have lots my business<br> <br>
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
01 Jun 2015, 08:38Hello millydrew,
We must apologise for the overall service experience. We can understand the frustration and discomfort caused.
Kindly note the account holder needs to make you a dual card holder so you may have a card that is linked to you husbands account. For security reasons it is no longer allowed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We must apologise for the overall service experience. We can understand the frustration and discomfort caused.
Kindly note the account holder needs to make you a dual card holder so you may have a card that is linked to you husbands account. For security reasons it is no longer allowed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply01 Jun 2015, 08:38
Official
Hello millydrew,
We must apologise for the overall service experience. We can understand the frustration and discomfort caused.
Kindly note the account holder needs to make you a dual card holder so you may have a card that is linked to you husbands account. For security reasons it is no longer allowed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We must apologise for the overall service experience. We can understand the frustration and discomfort caused.
Kindly note the account holder needs to make you a dual card holder so you may have a card that is linked to you husbands account. For security reasons it is no longer allowed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
