The worst, bad negative 5 star experience for cellphone insurance - Edgars and Hollard

I have a cellphone insurance which I have been debited every month for the past 2 years, last month on the 28 July 2019 I lost my phone . I went to the nearest branch to submit my claim. I asked the consultant as to how long the claim would take . She told me that its 2 working days. I submited my documents and waited for an sms or call for a reference for me to pay my access fee. After 7 days i decided to go back and inquire since I have not receieved anything. The manager assisted and I got my reference which was on the 7th August 2019 and immediately made the payment for the access fee and the manger forwarded my proof of payment . I was told that I will be called and thats when I will choose my phone and then it will be delivered. At that moment I was frastrated and slowly running out of patience. Then again on the 13th August 2019 I decided to call the customer care which was handling such things. I was told by the consultant that they had received the email but it wasnt forwarded to the relevant people who deal with such things. So the guy who helped said he forwarded the email and that I should expect a call by the end of the day but there is alot of claims maybe thats why there has been a delay. Now patience was extremly thin. Still by the end of the day there was no call. On the 17th August 2019 I deciede to go back to the branch and inquire because I was running out of patience because I had no phone and what turned out to be 2 working days was going on for weeks . What irratated me the most is that they claim that there are alot of claims but that has nothing to do with me because every month I was being debited and nobody told called me to tell me what was delaying the process I am the one who has to run around people trying to find out what is happening. I went to the branch and had told the consultant who assisted me to submit that Im still waiting for my phone and she called them and they are told her that the relevant people did not receive the email and it was just sitting there and that there are alot of claims which they are dealing with. She asked me if maybe i could give them until wednesday and that maybe by then Il have my phone. On the 22nd August I called the customer care and by then I was livid beyond angry the consultant had told me that he wanted to go check but the reason I still havent received my phone is that the supplier may have run out of stock. I went off at the consultant. I mean these people were not giving me solutions but each time I was told problems which had nothing to do with. I mean if there was no stock why wasnt I told about and reassured that they are working on it. Edgars and Hollard are the worst cellphone insurance One could ever as for. They lack communication and if there are lost of claims why dont they hire more staff. Im so angry right now. I mean I had to even buy a small phone because I couldnt go on without a phone. I mean its all so nice when they debit your account no stories but when its time to action a claim one has to climb a mountain and back. Its the 23 August 2019 and Im still waiting for a simple for call for my cellphone . Edgars has to fix this thing and hire more staff if needed and Hollard as well. These two companies are the worst when it come cellphone insurance.I wonder if I had a house insurance I wonder to conclude the claim it would probably take 2 years and with no communication in place. Its like they say since your the ine in need you need to run after us not the other way round, and thats the acfual case. Im sick and tired and never thought such big companies would give one a bad experience its beyond bad. These two companies deserve a negative 5 stars out of 5 stars.