THE WORLDS MOST USELESS RETAILER

I placed my order on 3 May. No ****** updates from them that it would be delayed or that the items are out of stock. I had to phone and message and phone and messgae and NO DAMN RESPONSE!!!! My order FINALLY arrived today and there is an ITEM MISSING!!!!!!!!!!!!!!!!!!!!! How are they not able to get a simple online order correct???? I am a loyal customer for years and this is how I am treated????? I am so angry that I actually want to cry I cannot believe how dismal and completely careless they are with their customers. I am so tired of wasting airtime trying to get through to their customer service. I swear to God I am going to keep phoning and emailing and emailing and phoning. This will be taken further!!!