DC
Drikus C
1 reviews | Active since Aug 2025
31 Aug 2019, 22:47
The struggle to get my Edgars account closed!
I went to Cresta store on 27 June to close my account. I paid up my account, and spent more than an hour in store to close my account. Consultant on the phone said my account was closed. Received an SMS 11 August about an Edgars statement. Turns out my account was never closed, and they keep on charging monthly fees. Went back to Cresta on 24 August, spent another hour there. Consultant said it will take 3 - 4 working days for the fees to be reversed before they can close my account. Consultant clearly said she'll phone me 3 - 4 working days afterwards to close the account. Haven't heard from Edgars again. I'm really tired of your pathetic customer service!
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Edgars's replyOfficial
01 Sept 2019, 10:23Good day,
Kindly be advised that the matter has been taken up with the management team in our accounts department for urgent assistance and feedback will be provided to you within the nest 48hours.
The reference number for the query is: ***/GO
RegardsCustomer Experience Team***
Kindly be advised that the matter has been taken up with the management team in our accounts department for urgent assistance and feedback will be provided to you within the nest 48hours.
The reference number for the query is: ***/GO
RegardsCustomer Experience Team***
Edgars's reply01 Sept 2019, 10:23
Official
Good day,
Kindly be advised that the matter has been taken up with the management team in our accounts department for urgent assistance and feedback will be provided to you within the nest 48hours.
The reference number for the query is: ***/GO
RegardsCustomer Experience Team***
Kindly be advised that the matter has been taken up with the management team in our accounts department for urgent assistance and feedback will be provided to you within the nest 48hours.
The reference number for the query is: ***/GO
RegardsCustomer Experience Team***