1 reviews | Active since Dec 2016

31 May 2018, 10:52

THE PUBLIC ARE IDIOTS

I have had numerous issues with these people. Trying to get them to stop calling me is damn near impossible! I complained in January on their Facebook page and asked them to stop calling me. I also posted on Hello Peter after receiving calls as late as 10PM! Unsolicited calls after hours is against the law, just FYI.

I was informed that I had been removed from the system. Problem solved, right? Not even close!

In February I received more calls. Again I posted on FB to ask to be removed. I was assured I was.

In March i received calls again, this time they changed me from a female automated voice to a male automated voice. I'm that stupid, right, Edgars? So again I complained and I was told the matter had been escalated and marked as a high priority matter. I received no further feedback.

Then in April I received more harassing calls and was told it was the Quality Assessment Centre. Now the number is registered to Edgars so surely complaining on the Edgars page would mean they could contact the relevant department. The FB page says Edgars not Edgars retail department etc. I provided screenshots etc and received no response.

Now today I receive a call. I check who the number is registered to and surprise surprise... EDGARS!!! I've really had enough now! I am not a shopper at Edgars nor have I ever had an account with Edgars. I have never given permission to be contacted, let alone late at night. How does one get these guys to stop?!?! I am seriously ready to take this to the media now. I have ALL the evidence of their calls, my requests and their responses.

ENOUGH IS ENOUGH!

Maybe if fewer people supported them and made their reasons for not supporting them known (namely their complete lack of customer service) they would get their butts into gear. I am seriously fed up now and will be letting everyone know to stop supporting these guys. They clearly think the public are complete idiots and do not give a damn about the public. It's all about the money to them!

0
Replies (1)
Edgars
Edgars's reply31 May 2018, 13:53
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused with these automated calls.We are busy investigating this issue and will ensure that this gets resolved.Please disregard these calls in the meantime as we are trying to establish who this number belongs to .***/GO

Kind regards