NM
Neville M
1 reviews | Active since Dec 2009
16 Nov 2020, 12:33
The most useless accounts department on the planet
I have been trying for months now to reconcile the balance on my edgars account with no avail. It seems like that whoever runs the new billing department for the group have a strange math logic or cannot do simple math.
I keep getting charged interest for balances that are being paid up for VIP service fee and a mobile insurance premium.
Even after a public notice in the press that their interest free accounts are back in operation as per https://www.timeslive.co.za/news/consumer-live/2020-10-09-edgars-rapid-about-turn-on-the-axing-of-its-six-month-interest-free-option/ , their own staff are clueless.
I get emails from the staff saying that the interest will be reversed then the following month saying that I should be charged for it.
Is there anyone at Edcon that can respond to me and solve this mess.
Helpful (0)
Replies (5)0
Replies (5)NM
Neville M's updateReviewer Update
25 Nov 2020, 12:56Still NO response from anyone .... just ridiculous how hopeless these guys are .... Absolutely ********.
NM
Neville M's update25 Nov 2020, 12:56
Reviewer Update
Still NO response from anyone .... just ridiculous how hopeless these guys are .... Absolutely ********.
NM
Neville M's updateReviewer Update
04 Jan 2021, 16:53Still NO RESPONSE from Edgars accounts department .... multiple emails sent to a person in accounts name Matulo has yielded nothing ..... rep**** weeks ago that interest charges was correct ... eish ... even though the interest free account still exists ....
Please can someone make contact and resolve the mistake ASAP.
Got another response today after sending yet another email;
" Auto Response - CS []
Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information.Please do not respond to this email as this address is not monitored. Kind Regards, "
Please can someone make contact and resolve the mistake ASAP.
Got another response today after sending yet another email;
" Auto Response - CS []
Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information.Please do not respond to this email as this address is not monitored. Kind Regards, "
NM
Neville M's update04 Jan 2021, 16:53
Reviewer Update
Still NO RESPONSE from Edgars accounts department .... multiple emails sent to a person in accounts name Matulo has yielded nothing ..... rep**** weeks ago that interest charges was correct ... eish ... even though the interest free account still exists ....
Please can someone make contact and resolve the mistake ASAP.
Got another response today after sending yet another email;
" Auto Response - CS []
Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information.Please do not respond to this email as this address is not monitored. Kind Regards, "
Please can someone make contact and resolve the mistake ASAP.
Got another response today after sending yet another email;
" Auto Response - CS []
Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information.Please do not respond to this email as this address is not monitored. Kind Regards, "
NM
Neville M's updateReviewer Update
02 Feb 2021, 13:16Matulo finally responded today and closed my query without addressing the issues at hand ......
Can someone with intelligence please help......
Can someone with intelligence please help......
NM
Neville M's update02 Feb 2021, 13:16
Reviewer Update
Matulo finally responded today and closed my query without addressing the issues at hand ......
Can someone with intelligence please help......
Can someone with intelligence please help......
NM
Neville M's updateReviewer Update
31 Aug 2021, 19:58I am still having problems getting through to the Edgars accounts department people with regards to being charged interest ... Below is the response from Edgars accounts;
"On Thu, 08 Jul 2021, 08:32 Edg****nquiries, <edg*******> wrote:Good day Anand Thank you for your email.
Please be advised that because other services on your account like cell phone insurance and club, remember if you have other services on your account you will be charged interest even though you are on 6 months interest free plan.
Should you wish to cancel the cell phone insurance please feel free to contact *** and for club please contact ***
Kind Regards,Thembeka"
I rep**** requesting more information, reasons etc. on the very same day and to date I have had no response .... just ignored.
Really disgusted .... I urge someone to respond and account for this ridiculous practice.
"On Thu, 08 Jul 2021, 08:32 Edg****nquiries, <edg*******> wrote:Good day Anand Thank you for your email.
Please be advised that because other services on your account like cell phone insurance and club, remember if you have other services on your account you will be charged interest even though you are on 6 months interest free plan.
Should you wish to cancel the cell phone insurance please feel free to contact *** and for club please contact ***
Kind Regards,Thembeka"
I rep**** requesting more information, reasons etc. on the very same day and to date I have had no response .... just ignored.
Really disgusted .... I urge someone to respond and account for this ridiculous practice.
NM
Neville M's update31 Aug 2021, 19:58
Reviewer Update
I am still having problems getting through to the Edgars accounts department people with regards to being charged interest ... Below is the response from Edgars accounts;
"On Thu, 08 Jul 2021, 08:32 Edg****nquiries, <edg*******> wrote:Good day Anand Thank you for your email.
Please be advised that because other services on your account like cell phone insurance and club, remember if you have other services on your account you will be charged interest even though you are on 6 months interest free plan.
Should you wish to cancel the cell phone insurance please feel free to contact *** and for club please contact ***
Kind Regards,Thembeka"
I rep**** requesting more information, reasons etc. on the very same day and to date I have had no response .... just ignored.
Really disgusted .... I urge someone to respond and account for this ridiculous practice.
"On Thu, 08 Jul 2021, 08:32 Edg****nquiries, <edg*******> wrote:Good day Anand Thank you for your email.
Please be advised that because other services on your account like cell phone insurance and club, remember if you have other services on your account you will be charged interest even though you are on 6 months interest free plan.
Should you wish to cancel the cell phone insurance please feel free to contact *** and for club please contact ***
Kind Regards,Thembeka"
I rep**** requesting more information, reasons etc. on the very same day and to date I have had no response .... just ignored.
Really disgusted .... I urge someone to respond and account for this ridiculous practice.
NM
Neville M's updateReviewer Update
01 Dec 2021, 21:15More months have gone by and still NO response from Edgars accounts now run by RCS .... no one cares to get this in order but very quick to email and call me to purchase specials ... yikes
NM
Neville M's update01 Dec 2021, 21:15
Reviewer Update
More months have gone by and still NO response from Edgars accounts now run by RCS .... no one cares to get this in order but very quick to email and call me to purchase specials ... yikes