The Most Shocking Service In the World

<p>On the 25/11/2016 I ordered a handbag from Edgars online. Now I know this isn't worth thousands. After the 3-5 working day promised delivery time, I started questioning where the parcel was. So, here started my tons of calls to the useless call centre. On two occasions I got escalated to the pathetic Team Leaders namely Angel and Khethiwe. Coming from a Call Centre, I do understand how important customer service is. I have been promised call backs from both of these individuals. I'm still waiting. I then after much shouting and screaming was sent to the Customer Experience Manager Heather Butting, who once again promised me said callback after speaking to Zahir Isaacs. I have right now called again, spoke to Angel, she proceded to tell me she can't let me hold on for Zahir Isaacs cause there are no other phones in her call centre that can make an outbound call. mmmmmmmmm. A corporate organisation only has one phone. Just one. To sum this up, the most shocking service I have ever received in my life!!! Edgars is a joke and I will never step foot in any of their shops ever again. Ref ********** 026/GOG</p>