1 reviews | Active since Jun 2012
The most rude call to me as a new account member
Good day,<br> <br> I just opened a Edgars account the past weekend, but I am already considering closing the account!! This lady phoned me from the call center and it started as a normal follow up on details and telling my about paying my account every month which is fine and then she asked if I would like to activate the benefit to protect my family for R25 a month. I told her no thank you and then she responded very rudely but why not?? I said I have everything in place. I mean I work for a insurance company so I don't need any extra cover and I don't want the option. She then went on but I don't have to cancel my other insurance. I am sorry, but I am the client I hate it when people keep on pushing when you already said no so I rep**** saying NO THANK YOU again and then she hang up the phone!!<br> <br> What kind of company is this if their employees are so rude??? This is really not a good representative of the company and I really do consider cancelling my account if the service starts like this at the beginning of business. Obviously Edgars aren't desperate for business then.<br> <br> Regards,<br> Marli
Thank you for bringing this matter to our attention, Kindly note we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Thank you for your business and we look forward to your continued support.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
Thank you for bringing this matter to our attention, Kindly note we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Thank you for your business and we look forward to your continued support.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
