lM
lebogang M

1 reviews | Active since Jan 2017

05 Jan 2017, 23:44

The Most Painful and Dissapointing service ever.

<p> In early december 2016 i bought myself a samaung J7 from Edgars Cosmo City Mall,less than a month later ,on the 3rd of jan 2016,the phone started freezing, i returned the phone to edgars and was attended by JETHRO MOHOLANE ,The store manager, he was ver unsympathetic and very rude, i can still see the look on his face, like he's seeing some low cost thing in front of him ,the only thing he could say to me , was "unfortunatelt it is not our Fault that the phone is freezing, ,a new phone , 3 weeks old ? like rilli edgars , i was so angry and was told that the phone will take 21 days to be repaired, i hate edgards and will nerver , and i mean never purchase anything from them, i will tell all my friends and family about it.-dissapointed..--.</p>

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Replies (1)
Edgars
Edgars's reply06 Jan 2017, 13:32
Official

Thank you for making contact with us regarding the faulty cellphone.

We will escalate the matter to management for urgent feedback as the cellphone has to be sent back to the service provider for a technical report and assistance will be provided to you. ***/GO

Kind regards

Edgars Customer Experience Team