The most disgusting customer service EVER!!!!

I have been an Edgar's customer for more than I can even remember. Ive always made payment full payments and on time!!! Im so appalled at the customer service that I have been receiving for over a month. I have been enquiring about a parent funeral protection plan that was deducted from my account for over 6 months. Nobody wants to help and till date a supervisor has not called me back which I have been requesting repeatedly. It's simple all I'm asking for is a refund on my account or a copy of a recording. I have been wasting my airtime by calling and following up almost 10 times. *** 8 May Sylvia no help 27 May Claudia no help 01 June Janette no help..asked for supervisor to call me no response 8 June Itumeleng no help 8 June again Lindiwe no help..asked again for supervisor to call me..no response 10 June Joseph no help 10 June Cindy no help..asked supervisor to call me AGAIN no freaking response nor help.. Above are all the people I've spoken to enquiring and trying to get to speak to a supervisor but not one ****** person can help. I shouldnt be the one following up on this..not this many times man. A supervisor cant even call a customer back??????? Why are they so quick to take our money or call for it but when we need assistance then NOBODY wants to ****** assist. Disgusting and ********* ****** service... pandemic or not... a supervisor shouldn't take a query lightly and not even attempt calling a customer back...why is he /she in that position???