The grinch that stole Christmas

<p>I recently placed an order with Edgars online service on the 15/12/2016 and was contacted on the 19/12/2016 confirming which store i'd like to collect my order from becasuse it was omitted on the order that i had placed. I informed them that edgars gateway was my closest store and it was settled with the consultant on the pickup point. I have been online constantly checking the status of my parcel only to discover that it has been cancelled which i was not informed of nor have i recieved a refund. i had to call in to the call centre (22/12/2016) to enquire only to be informed that she will log a query to the online department. i had asked her as to when i would recieve my order as these are christmas gifts which needed to be delivered yesterday! I did inform her about the call I receieved on Monday and she states that there is no record of it making me a ****. I have other orders still pending delivery (also gifts) that stated upon ordering that i would recieve it before Christmas and the status never changed from anyhting other than "processing". i am so dissappointed as i have held Edgars with highest regards and all that has changed with a matter of days!</p>