LM
Lukas M
1 reviews | Active since Jan 2016
07 Feb 2019, 19:09
The Edgars Client Service Myth
So Edgars phones us to to say that our account is suspended until we make payment.......YOU BUNCH OF BRAINIACS STILL DONT SEND US STATEMENTS VIA EMAIL AFTER WE HAD REQUESTED IT EVERY SINGLE MONTH SINCE WE OPENED THE ACCOUNT 2 YEARS AGO!!!!!!!!!!!!!!!!!!!! And now you have the nerve to call us and threaten to block our account untill we pay....we have never missed a payment to date! Be sure that I'm closing my Edgars account as soon as its paid off. Cant believe the level of unprofessionalism we have to deal with in this country....
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Edgars's replyOfficial
08 Feb 2019, 08:19Dear Lukas
Thank you for making contact with us regarding your account. Please accept our sincere apologies for the non- receipt of statements as well as the frustrations caused to you.
Kindly note that the store will provide you with the latest installment if a statement is not received .
We have escalated your query to our accounts department who will be in direct contact with you to resolve this matter .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding your account. Please accept our sincere apologies for the non- receipt of statements as well as the frustrations caused to you.
Kindly note that the store will provide you with the latest installment if a statement is not received .
We have escalated your query to our accounts department who will be in direct contact with you to resolve this matter .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply08 Feb 2019, 08:19
Official
Dear Lukas
Thank you for making contact with us regarding your account. Please accept our sincere apologies for the non- receipt of statements as well as the frustrations caused to you.
Kindly note that the store will provide you with the latest installment if a statement is not received .
We have escalated your query to our accounts department who will be in direct contact with you to resolve this matter .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding your account. Please accept our sincere apologies for the non- receipt of statements as well as the frustrations caused to you.
Kindly note that the store will provide you with the latest installment if a statement is not received .
We have escalated your query to our accounts department who will be in direct contact with you to resolve this matter .
***/GO
Kind regards
The Edgar's Customer Experience Team
***