The cancellation process

I settled my account and was happy to leave it as is for if i want to use it again one day. After a few months i saw R19 and something (no idea what this is and did not agree to it) was deducted each month and therefore went into the store as you would think that is the best place to cancel an account. The store then calls the call center... which then was directed to a mobile company for some airtime product that was loaded to my account. At this point my account was settled and we waited up to 20 mins for the call center, we left as it was taking way too long, Called again a few days after and managed to get a reference number to provide to Edgars so they can cancel. They need permission from a third party to cancel my account with them?? Now providing this reference number, Edgars tells me i owe another R19 and something and will not cancel, i requested to speak to a manager and half way through me talking was put on hold by an irritated consultant (waited 17 mins till the call was just ended from their side). This is a product that i would never need, no idea what its for and never get any communication on it. My original plan was to just pay the amount and close the account but due to the issues one after another i want the following: The recording of the call between myself and the consultant of Edgars including the hold time (10:16am 04/09/2017). A refund for the product that was added to my account and if you guys would be so kind to please cancel my account