JH
Jack H

1 reviews | Active since Jul 2014

27 Apr 2015, 13:33

ThankU membership application -Proof of Employment

Incident 1) After providing my employer's (Mr Barto) office number, the call center staff decided call on a SUNDAY. A day in the week when nobody is working.<br> <br> Incident 2) After going back and forth to the Edgars in Menlyn, I've advised them to try again during week days. However when the call did go through, the person on the other side of the phone was not my employer, but a person who just happened to walk by - a Human Resources Officer (Ms Linda) who did not know me at the time and I do not fall under her Management Scope due to the reason that I'm working on site. The staff decided to speak to her instead to confirm my employment, and consequently, my application was rejected.<br> <br> Incident 3) After the staff have failed me, I've given my supervisor's number (a person I work with on site) and they again cancelled the application because his phone was \SWITCHED OFF"at the time.<br> <br> Your call center staff with their imperious attitude may have successfully defended against the company's policy. But their incompetency and arrogance have prevented any potential"

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Replies (1)
Edgars
Edgars's reply28 Apr 2015, 12:22
Official
Hello jackhuang0824,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that the concerns you have raised with us regarding your account application, has been forwarded to our accounts department to look into and advise accordingly.

Feedback will then be provided to you.

The reference is as follows: ***/GO

Thank you for your patience and understanding.

Kind Regards
The Customer Experience Team
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