Thank You for Excellent Service

Good day, I had wanted to find out about an item and used Google to find the numbers for Edgars Pavilion but unfortunately after finding 4 different numbers which I had tried dialing, no one had answered. So I had asked my brother to call Edgars Gateway to ask if they could somehow contact the Pavilion branch to find out for me.

My brother called Gateway and was first transferred to the cellphone department. No one at the cellphone counter had answered and the call was diverted back to reception. The receptionist had taken his details and asked the cellphone counter staff to call him back, which they did. He was then told by the cellphone counter assistant that she does not have access to the system to check if the Pavilion had stock, and she then transferred his call to customer services but she had cut the call before even transferring. He called back and asked to be transferred to the customer services department and after reaching the customer services department, the customer services lady had cut the call whilst trying to transfer him to another department to check.

He then called again and the receptionist, had recognized his voice and asked if it indeed was him on the phone. He confirmed that it was and she was kind enough to ask what had happened and why he had to call back. After explaining what had happened the receptionist had told him that the correct approach for the lady at the cellphone counter was to have taken his details down and phoned the Pavilion branch to find out if the cellphone wanted, was in stock and then call him back. She was very sincere and apologetic and, since she already had his contact details, told him that she would telephone the Pavilion branch herself to check on the availability of stock of the Sony Xperia E5 on the Vodacom network. Her customer service was superb as she not only asked about the item but also about what colour he would like.

She had not only called the Pavilion but also returned my brother's call within 5 to 10 minutes of her speaking to him previously. She confirmed that the Pavilion branch had stock and also that they only had the colour black in the item, to which I was happy about.

I would like to commend Candice at Edgars Gateway switchboard for her excellent customer service. It is clear that she knows how to treat Edgars Customers with care and respect. My brothers says that she was an absolute delight to talk to and deal with. As I am the account holder who wishes to purchase that phone for my husband, it was rather frustrating when the Pavilion branch did not answer their phones during the day when I had tried to call.

And being that my brother had called at around 6pm, it was really refreshing that Candice still displayed such vigor and willingness to help even though it was nearing the end of business hours, where most staff are tired and just wish to be home.

Thank you Candice for your excellent customer service and for being so wonderfully and refreshingly helpful.

Kindly acknowledge her display of excellent customer service and reward her for her efforts as she really is a customer service champion and an asset to the Edgars brand.

God Bless you Candice and may you grow in your career from strength to strength.

Thanks and Best Regards,

- Adele Caren Clive