PP
Preeya P

1 reviews | Active since Sept 2013

24 Mar 2015, 08:12

THANK YOU CARD? YES !!! PURCHASE ON ACC? NO !!!!

I hate the fact that each time you purchase something at any edgars store, they ask if you have a thank you card and they automatically assume that you want to purchase using your account card. As such the incident i experienced on the 21/03/2015. I bought gifts which i wanted to purchase using my bank card but the lady already charged the amount to my edgars account and then made me pay the amount due of R560.00. I asked the lady how is that possible as i received my statement for March 2015, saying that my instalment due is R580.00.Bearing in mind that i did not have much credit available, i did not want this charged to my account! as i am trying to pay it off. However i would like to know how is it so difficult for your staff to have the courtesy to ask before processing something and to follow instructions. I am wondering if i were to believe the lady as she said i do not have to pay any amount further this month, would i then go into arrears at the fault of some *********** person !!! I demand that constructive feedback is given to me regarding my account and what is expected of me , if this lady has put my account in exceeding credit available , i want this to be sorted out.

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Replies (1)
Edgars
Edgars's reply24 Mar 2015, 12:41
Official
Hello Preeya123,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that the concerns you have raised with us regarding staff in our Edgars Trade Route Mall, have been forwarded to the Store Manager to address. You have also been advised regarding your account. Should you still require clarity or further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.

Thank you for your patience and continued support.

Kind Regards
The Customer Experience Team
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