1 reviews | Active since Feb 2015
TERRIBLE watch repair policy
I bought a Lanco watch not even 3 months ago. I noticed that when they gave me the watch, the watch had been ticking. I brought this up to the saleslady, by saying that I do not know how long that watch has been ticking in the window, it could be years, months, and found it unfair that despite paying a lot of money for this watch, I was getting a second hand battery. I then requested a new battery, where from I was told that the watch does come with a guarantee, and therefore I can bring it back within a year if the battery stops. <br> Nevertheless, I said ok, and bought it. Not even three months later, the watch has stopped. I took it back, despite it being a huge inconvenience, which could have been avoided if given a new battery, nevermind, only to be told that the watch needs to be sent to JOBURG for repairs, and I can only receive it in 2 MONTHS TIME!! I find this extremely ridiculous, contested it, and was told I could take it upstairs to another shop who could do it for me at a cost, in five minutes. I am extremely upset at this. I am now without a watch for 2 months. Edgars policy re. giving used batteries and then a 2month repair process as a result of that, is unacceptable
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
