Terrible Terrible Terrible!!!!!!!

<p>I have a problem where items bought was charged to the wrong account. I phoned the call centre to sort this out because I am unable to take off work to go and do it in-store. The lady at the call centre was very helpful, but told me that I have to call the Admin department because they need to reverse the purchase on the wrong account and add it to my account. She even gave me 2 numbers to call the Admin department. Unfortunatly both numbers are out of order or something because EVERYTIME I call it sounds like they are engaged. I phoned the call centre again to give me a different number and they gave me the Admin Supervisor's number. So this number works, but... (AND THIS IS WHY I'M TOTALLY OUT OF IT!!!!!) it just rings and rings and eventually the phone is picked up and dropped immediatly after!! I am furious because if I go into a store to Customer Services my 1hour lunch will not be enough to sort this mess out! </p>