lS
latoya S
1 reviews | Active since Mar 2016
28 Mar 2016, 15:19
terrible staff members at edgars
I was at edgars to pay my acc and purchase heels for work, i get to the counter and the lady tells me its the wrong box, i told her i saw the same pair of shoes in the same box i gave her, she threw the box down and put the shoes i bought in a plastic. She was so rude and told me i took the wrong box so she will have to put them in a plastic. She was so rude...she was not helpful at all. I cant buy heels from edgars that come in a plastic.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
30 Mar 2016, 11:30Hello mrsjaneD,
Thank you for notifying us of your shopping experience at our Edgars Phalaborwa lantana mall store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially with our sales associates.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Edgars Phalaborwa lantana mall store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially with our sales associates.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply30 Mar 2016, 11:30
Official
Hello mrsjaneD,
Thank you for notifying us of your shopping experience at our Edgars Phalaborwa lantana mall store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially with our sales associates.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Edgars Phalaborwa lantana mall store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially with our sales associates.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***