Terrible sevice from Accounts dept

I am wondering if anyone else has endured similar shocking treatment and sevice from Edgars accounts department ... if so a good way for Edgars to generate extra income. For 16 odd years I have received monthly statement .. since Dec 2015 this has become erratic and as a result I have missed payment dead lines and been charged PENALTIES and interest by edgars <br> Don't leave message for Lorraine in accounts as she doesn't bother to return the.