Terrible services from Accounts and customer service department

In July 2017 I opened my first clothing account with Edgars which I bought just over R4000 rand worth of clothing which their was a promotion 50% discount on first purchase. The Teller lady at Clearwater Edgars credited me the 50% discount (R2000 & something) on a Edgars gift card then used the gift card to credit the 50% discount amount back into my actual account leaving me with an outstanding amount of R2000 and something on my account. (still have all receipts and gift card as proof). There was a second purchase of R960 which leave me with an outstanding balance of R3000 + - on my account. When I received my first statement for payment the outstanding balance indicated on my statement was incorrect, it showed an amount of just under R5000. After 2 month of major frustrations from your accounts department and customer care service department and going to the Sasol Edgars brunch to try and resolve this issue and get the correct statement with the correct outstanding balance which was total failure. During this time I did a deposit of R700 to show good faith by my side well this hole ordeal took place. During Sept. 2017 Mr Riard Fataar the Collection Team Manager assisted me in trying resolve this issue buy passing on all the supporting detail (receipts and gift card which I emailed) onto the Clear Water branch where I opened my account and made my first purchase which created this major confusion within Edgars account department. In Oct. 2017 1 Month later after talking with Mr Riard Fataar a lady named Sharon (EDG Clearwater mall SCM_0550) called me to assist and resolve the hole ordeal regarding the incorrect outstanding balance on my account. With great success Sharon manage to resolve the hole 3 month ordeal with 2 to 3 hours and emailed me the copy of the tax invoice indicating the amount on my gift card (R2019.00) was credited back into my account to rectify the outstanding amount on my statement. The next Morning I received an email form Edgars that they have suspended my account and handed me over to the collection department indicating that I am a bad payee. I phoned your collection department and explained the hole ordeal again which the lady from the collection department confirmed and promised me within 48 Hours I will receive my correct statement and an apology letter from Edgars for handing me over when the hole ordeal was all Edgars fault.

Till this day I still have not received the correct statement but I still get email indicating that I am in the rears on my account.

Edgars are very quick to want my business but are very slow in resolving account problem which they have created and give very bad customer service. I regret opening my first clothing account with Edgars if this is the way they handle customers.

Regards

Mr Robertson