RD
Roxanne D
1 reviews | Active since Nov 2014
12 Sept 2017, 08:41
Terrible Services
I had purchased an item on Thursday, 30/8/17.
I paid extra for delivery. The delivery company came to me the following Tuesday, trying to deliver the wrong item. I had ordered a white pair of shoes, delivery guy brought me a black hand bag. I sent it back and told them bring me my correct item.
Last week Thursday I got a call from the call centre stating that they don't know how they got the order wrong but now, one week later after the purchase was made and the money was taken off my account as well as delivered the wrong item, apparently the item I ordered is out of stoc****
I asked to speak to a manager, I got Thabo from the Jhb call centre ( ********** /5)
He assured me that he would contact me back by day end regarding this escalation.
It's now Tuesday 12/9/2017 I have not received any feedback.
Neither do I have my item nor do I have a refund or an apology for the poor, pathetic service from Edgars.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
12 Sept 2017, 11:41We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with meaningful feedback. Kindly furnish us with the order number on ***to be able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply12 Sept 2017, 11:41
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with meaningful feedback. Kindly furnish us with the order number on ***to be able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's replyOfficial
12 Sept 2017, 11:41We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with meaningful feedback. Kindly furnish us with the order number on ***to be able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply12 Sept 2017, 11:41
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with meaningful feedback. Kindly furnish us with the order number on ***to be able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
RD
Roxanne D's updateReviewer Update
14 Sept 2017, 22:11I am absolutely appalled at the service given. To add insult to injury, after about twenty back and forth calls over the last two days to ensure I actually received my item I ordered last month, Edgars managed to source the correct item and have it delivered to me today. It was a size 3, white stiletto. I happily and with a sigh of relief received the item. Ensured to open box whilst the delivery man was present to ensure this time around it was white shoes and not a black bag like before. Picked up one leg to ensure it was a size 3 and put it back sent Mr delivery man on his way. Did not need to try on the shoe because I was at work and besides I knew it would fit. Got home eager and excited to wear my shoe only to see you idiots botched my order again....could you really ever send me two left shoes!!!!!
I am outraged, frustrated, irritated, disgusted at the pathetic service.
RD
Roxanne D's update14 Sept 2017, 22:11
Reviewer Update
I am absolutely appalled at the service given. To add insult to injury, after about twenty back and forth calls over the last two days to ensure I actually received my item I ordered last month, Edgars managed to source the correct item and have it delivered to me today. It was a size 3, white stiletto. I happily and with a sigh of relief received the item. Ensured to open box whilst the delivery man was present to ensure this time around it was white shoes and not a black bag like before. Picked up one leg to ensure it was a size 3 and put it back sent Mr delivery man on his way. Did not need to try on the shoe because I was at work and besides I knew it would fit. Got home eager and excited to wear my shoe only to see you idiots botched my order again....could you really ever send me two left shoes!!!!!
I am outraged, frustrated, irritated, disgusted at the pathetic service.