CC
Candice C
1 reviews | Active since Jan 2014
01 Jul 2015, 11:35
Terrible service overall
1. I do not receive statements<br> 2. I have not ever received a magazine, i requested magazines early 2014 and also updated my address details, but have again not received anything since then and my old address is still showing.<br> 3. I used to pay my account online, but they payment never reflected so now i go into the branch, but the payments are still not reflecting.<br> 4. I called the call center and asked for a statement and was told its going to take 48 hours!<br> 5. Tried to check my statement online, but its not available yet i'm expected to pay an installment by 02 July 2015.<br> Overall experience is terrible!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
05 Jul 2015, 11:36Hello CandiceCrosby,
It is with great displeasure to hear of the overall service experience and for that we sincerely apologise. That certainly does not indicate our standards. Please be advised we have referred this query to the accounts department as you don't receive your statements. The club book will be posted to you within 48 hours.
The Edgars website is still under construction thus you can't view the statements. We have updated the system for electronic statements.
We understand the frustration and discomfort caused, but we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience and for that we sincerely apologise. That certainly does not indicate our standards. Please be advised we have referred this query to the accounts department as you don't receive your statements. The club book will be posted to you within 48 hours.
The Edgars website is still under construction thus you can't view the statements. We have updated the system for electronic statements.
We understand the frustration and discomfort caused, but we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply05 Jul 2015, 11:36
Official
Hello CandiceCrosby,
It is with great displeasure to hear of the overall service experience and for that we sincerely apologise. That certainly does not indicate our standards. Please be advised we have referred this query to the accounts department as you don't receive your statements. The club book will be posted to you within 48 hours.
The Edgars website is still under construction thus you can't view the statements. We have updated the system for electronic statements.
We understand the frustration and discomfort caused, but we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience and for that we sincerely apologise. That certainly does not indicate our standards. Please be advised we have referred this query to the accounts department as you don't receive your statements. The club book will be posted to you within 48 hours.
The Edgars website is still under construction thus you can't view the statements. We have updated the system for electronic statements.
We understand the frustration and discomfort caused, but we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,