AV
Ayesha V

1 reviews | Active since Sept 2015

02 Feb 2018, 09:05

Terrible Service, not informed of charges needed to be paid.

I recently opened a Edgars account, it was on the 14th of December 2017.

I was not made aware that I will be part of club VIP which charges a fee or any service fee charges, which I did not agree to pay or in that case open an account.

If you go to my account you will be able to see I do not purchase on account, as if I buy something I pay it on the same day. You will be able to view this on my history. I am highly upset regarding those charges and did not know about it at all, I cannot afford to pay them , having being unemployed at the momment , and not planning for it. I would like this account to be looked at and cancelled with immediate effect.

I asked the person in finance several times if there will be any charges in oppening an account and he said NO! It is completely unacceptable to be **** to regarding financial information.

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Replies (1)
Edgars
Edgars's reply03 Feb 2018, 10:47
Official

Thanks for making contact with us.The club VIP membership hs been cancelled 3/2/18 and we have requested for the reversal of the club fees which will appear on your next statement .Reference ***/GO

Kind regards

The Edgar's Customer Experience Team