1 reviews | Active since Mar 2013
Terrible service, no feedback received!!!!
<p>On 31 Aug I sent a mail ********** to ask how I can cancel or stop my account. I received a generic reply that states that all emails will be answered within 48 hours. Needless to say I did not get feedback.</p> <p> </p> <p>On 6 September I sent another email, which also went by unnoticed by Edgars.</p> <p> </p> <p>I then had to call the call center, after explaining my issue the call was dropped. I then phoned the customer experience line, and was told that my query would be sorted by Monday 12 September. I haven't heard a word from Edgars. </p> <p> </p> <p>I would like to close my account and have the R390 credit paid to me ASAP!!</p> <p> </p> <p>Their service is absolutely shocking!!!! </p> <p> </p>
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department. We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department. We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,