Terrible Service & lack of accountability

<p>I handed my Samsung phone in for repairs on 16 Dec 2016.</p> <p>I was dealing with Ursula Wiese and still waiting on the phone or status of repair . Every time I contact them their excuse is that the courrier delivered phone to the wrong shop.</p> <p>I finaly spoke to Anna the Manageress who could not give any account of what happened to the phone.</p> <p>Still waiting on their response.</p> <p> </p>