Terrible service from management at Edgar's Chatsworth

I've recently purchased a set on boxers from Edgars Chatsworth center and I found that there was a big size difference between the shorts ,this was very uncomfortable as 2 out of 3 shorts fitted well and one was extremely tight and uncomfortable.

When I sized them together I saw the size difference between them. I proceeded to call the store and I spoke to a store manager named Samantha to who I've explained my problem and I offered to send her pictures of the issue. She told me that I would have to bring the stuff in within the time period of exchange,I then explained to her that one of my family members who resides with me has recently tested positive for covid19 and due to the 2nd wave and how fast things are spreading I dont think it would be a good idea for us to put peoples lives at risk.Samantha then asked me if I had only realized that Covid19 was affecting us now as she explained that the virus was in the country since March ,she really offended me by asking me why was I out shopping if I felt like the virus was such a big threat. At this point I notified her that the call was been recorded and I would like to speak to the regional manager.

If this is the caliber of staff that Edgars chooses to manage their store it's quite clear why they almost went under. I still haven't recieved any correspondence from Samantha's superiors and it just goes to show that it's a ripple effect.

SINCE MY MONEY IS NOT VALUED AT THIS STORE I WILL GLADLY TAKE MY BUSINESS TO THE COMPETITORS

Akshay Singh ***