Terrible service from Edgars. Empty promises and ***** in store!!!

I opened up an account at Edgars Santon in August. I bought items on that same day for R 1300. Immediately after that (days later) ***** had taken place on my account to the value of R +-R7000. I reported it. Went in store, filled out the forms and was told that they would investigate the matter and revert within 4-6weeks. I was told to pay only an instalment on the first purchase I made, which I did and was promised that I would not get a negative credit rating as the account is frozen. BUT.......Since then, I have called many time, been passed on to many different people and can never get an answer. I have gone back to the store twice to find out what is going on but never with success. I keep getting told that they are still investigating. Its been 3 MONTHS NOW!!!!!!!!!! No one has contacted me, my ITC credit rating has dropped even though they promised me that would not happen. The *****, without a doubt, was in-house *****. The only time the card ever left my wallet was the day I made the purchase. It was done in store!!!! So either, EDGARS Sandton staff are covering up their own crime!!!!! or the investigation team is really not up to par! Either way, All I have had is a nightmare to deal with, A NEGATIVE CREDIT RATING, Additional charges and false false promises.

What's going on Edgars??? Is this how you treat your customers??????? SERIOUSLY, come on!!!