1 reviews | Active since Jun 2017

26 Jun 2017, 15:34

Terrible service from Edgars.

<p>on the 23 May 2017 I've receveid a message saying that since Iam a vodacom customer I will received a special VIP treatment of R55 airtime every month if I opt yes,so I responded by yes option on the following day the airtime was loaded but the terms and condition were never mentioned and I decided to opt out and there was no respond.On the 29 May 2017 I called vodacom and they told me to go to the nearest Edgars store of which I did and they did called them as RMCS I was given the Reference numbre ********** 064583 and they promise to call me on my alternative number ********** 568 but nothing happend again on the 07 June2017 I call them with the help of vodacom I was also promised to be called and the Reference number was ********** 080343 and I gave them my alternative but nothing happend on the 09 June 2017 I send an sms to them informing them about my cancellation also nothing happend unitl on the 14 June 2017 I received a call from them but it was only a computerised information saying I must opt in.That is what I'm asking to opt out as I now I can't transfere airtime or data to another person's phone they have blocked my phone .Please help me</p>

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Replies (4)
Edgars
Edgars's reply26 Jun 2017, 16:18
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team and feedback will be reverted directly to you. We therefore kindly ask that you furnish us with your Account and cell number in order for us to action accordingly.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply26 Jun 2017, 16:21
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team and feedback will be reverted directly to you. We therefore kindly ask that you furnish us with your Account and cell number in order for us to action accordingly.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply26 Jun 2017, 16:21
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team and feedback will be reverted directly to you. We therefore kindly ask that you furnish us with your Account and cell number in order for us to action accordingly.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

's update29 Jun 2017, 15:20
Reviewer Update

Thank you for assisting me regarding my problem,I'm still waiting for Edgars to call me, yesterday I did send my details to them as they requested but nothing had happend as yet