1 reviews | Active since Apr 2020
Terrible service from Edgars
I've placed an order on the 2nd of May. Before placing an order, I called to ask what the expected delivery date would be and the lady told me it would take between 3 to 5 business days. A week after I placed the order, I sent an e-mail to ask for a delivery date with no reply. 2 weeks after I placed the order, I sent another e-mail with no reply. After a month, I called and canceled the order. A week after that, I was notified that my order was shipped even though I canceled it. It arrived today and one of the items was not shipped (and it wasn't subtracted from the total amount), one of the items is the wrong colour and two of the items are the wrong brand. And the items that are wrong are underwear, so I know I am going to have issues returning it. I will never ever buy from Edgars again. This is the worst service I have ever had with a clothing store.
I did not receive any calls from Edgars on my mobile, nor do I have any missed calls or voice mails.
The order number is *** and the e-mail address is ***. I used my mother's account to place the order.
I did go to the shop to return it, but they told me not to leave the items there and that the issue would be escalated. There has been no communication since Saturday the 20th of June 2020 on how the order should be returned and refunded.
I did not receive any calls from Edgars on my mobile, nor do I have any missed calls or voice mails.
The order number is *** and the e-mail address is ***. I used my mother's account to place the order.
I did go to the shop to return it, but they told me not to leave the items there and that the issue would be escalated. There has been no communication since Saturday the 20th of June 2020 on how the order should be returned and refunded.