Terrible Service From Credit Department
<p>I app**** for an Edgars Card on the 16th of October. I submitted 3 months bank statements etc and my nearest branch. Followed up on the 18th of October to be told my employment contract was required. Emailed through employment contract. Followed up on the 20th of October and was told to go into the branch, drove 28kms to branch and dropped a copy of my contract. Followed up on the 24th of October and was told I could not be helped by call centre. Drove 28kms to my nearest branch who told me they cannot help me I must contact the call centre. Followed up on the 26th, told to hand in 3 months bank statements (ALREADY HANDED IN ON THE 16th). drove 28kms and handed in new bank statements. Followed up on the 30th, call centre cannot help me, branch refers me to call centre. Followed up on the 3rd of November, was advise the "lady in accounts is handling it". Drove into my branch AGAIN today, 7th of November, told they cannot find my application, I must contact call centre...call centre says they cannot help me I must apply at a branch.<br /><br />PATHETIC SERVICE, ARROGANT and APATHETIC STAFF ATTITUDE. I AM TOTALLY DISGUSTED!</p>
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
