Terrible service experience

Edgars online shopping made me eat a humble pie but in turn it made me understand why the company is at the brink of collapse. I made an order on the 9th of April and I still haven't received it. They sent me an email saying that I can change the address since they haven't dispatched the order yet which I did. I have since received numerous calls from peoples claiming to be courier companies but none of them had my correct address. I find Edgars to be very *********** and I suggest they leave online shopping to capable companies. Calling the contact center is such a futile excersice. I hope one day before they eventually close shop they will have decency to to deliver my items.