1 reviews | Active since Jan 2016
Terrible Service, Disrespectful
I was only the 4th person in line yet waited 20 minutes before reaching the till as the line behind me got even longer. When I finally reached the till, I wanted to redeem a gift card against my purchases. The cashier swiped the card and claimed there was some issue with it. She wasted more time and disappeared.The lines were getting longer and people were complaining. She finally returned with no solution only to tell me she has to scan all my items again and swipe my gift card. This took more time and once again the same problem as before. It was now already 45 minutes since I got into the line to pay. Some other consumers were complaining as well and my cashier was speaking to another staff member and called us the customers \******s."This was extremely disrespectful and the level of service was shocking. Eventually"
Our attempt to contact you at 03:19 PM was unsuccessful.
We must sincerely apologise for the overall experience. Excellent customer service is our priority and it is with great displeasure to hear of the unpleasant service received. Please be advised we have referred this query to management to address all the concerns raised.
Kindly revert to us at *** with your gift card number so we may check the balance for you.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Our attempt to contact you at 03:19 PM was unsuccessful.
We must sincerely apologise for the overall experience. Excellent customer service is our priority and it is with great displeasure to hear of the unpleasant service received. Please be advised we have referred this query to management to address all the concerns raised.
Kindly revert to us at *** with your gift card number so we may check the balance for you.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Hi there
I clearly remember getting a call that day which only rang once, and didn't give me a chance to answer. I know this because my phone was in my hands at the time. Its clear that the person responsible for contacting me, had no intention of actually making contact.
So now I tried to use the card, and it says there is no balance on it. Went to customer server who called card department who says it was swiped in Boulders on this day when I wasnt able to buy anything. Clearly Edgars Boulders took the money off the card but didnt give me any goods in return. A case was logged on my behalf and I still await a response.
Hi there
I clearly remember getting a call that day which only rang once, and didn't give me a chance to answer. I know this because my phone was in my hands at the time. Its clear that the person responsible for contacting me, had no intention of actually making contact.
So now I tried to use the card, and it says there is no balance on it. Went to customer server who called card department who says it was swiped in Boulders on this day when I wasnt able to buy anything. Clearly Edgars Boulders took the money off the card but didnt give me any goods in return. A case was logged on my behalf and I still await a response.